Shipping & Returns
Shipping Policy
We look forward to getting your tea to you!
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Handling times - generally, orders are shipped out within three days of your order.
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We generally use USPS to ship to you (although sometimes we use UPS if the order is much larger). This takes 3-7 business days, depending on where you live.
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Sorry, we're not currently offering international shipping
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Flat rate shipping is only $7 on all orders!​
Return & Exchange Policy
Something wrong? Please contact us - we absolutely want to make it right! We're grateful to you for supporting our small business.
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Returns
We cannot accept returns or refunds for tea as it is a food item. For other merchandise, we can accept return requests for items that are unused, with the original labeling still intact. The product(s) must be in their original packaging, in the same condition it was sent. We must receive your return within 30 days of the date you received your item.
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Refunds
Once we receive the returned item, will send you an email to confirm that we’ve received it and are processing your request.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank or credit card statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we want to make it right and exchange the item for a new one. Please email us within 30 days of receiving your product to let us know and start the return/exchange process.
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Return shipping
After you’ve submitted a return request to us, please mail the product back in its original packaging. You will be responsible for paying the return shipping costs.
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