Shipping & Returns

Shipping Policy

We look forward to getting your tea to you!  

  • Handling times - generally, orders are shipped out within three days of your order.  

  • We use USPS to ship to you.  This takes 3-7 business days, depending on where you live.  

  • Sorry, we're not currently offering international shipping

  • Flat rate shipping:

    • $0 - $20 = $5 shipping​

    • $20 - $40 = $8 shipping

    • $40 - $100 = $11 shipping

    • Over $100 = $5 shipping (Best price!)

Return & Exchange Policy

Something wrong?   Please contact us - we absolutely want to make it right!  We're grateful to you for supporting our small business. 

Returns

We cannot accept returns or refunds for tea as it is a food item.  For other merchandise, we can accept return requests for items that are unused, with the original labeling still intact. The product(s) must be in their original packaging, in the same condition it was sent.  We must receive your return within 30 days of the date you received your item.

Refunds

Once we receive the returned item, will send you an email to confirm that we’ve received it and are processing your request. 

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank or credit card statement.

 

Exchanges

In the unlikely event that you receive a damaged or defective item, we want to make it right and exchange the item for a new one. Please email us within 30 days of receiving your product to let us know and start the return process.

Return shipping

After you’ve submitted a return request to us, please mail the product back in its original packaging. You will be responsible for paying the return shipping costs.